Our Commitment
Customer Service
Customer service is what sets us apart. We are committed to serve you, our clients, with outstanding customer service, quality products, on time delivery of services, and a broad range of capabilities to meet the needs of your HOA. We are committed to providing timely support of our products and services so you can meet your deadlines and commitments to your owners.
Environment
By using an electronic voting system, paper consumption used in the voting process is decreased. Vote HOA Now’s "green" approach also saves on the energy required to produce, transport, and mail paper ballots to owners.
Privacy
Vote HOA Now is a third party service and provides the separation needed between the voting process and the groups and individuals involved (HOAs, HOA Management Companies, owners).
How We Ensure a Private, Secure Vote
Safeguarding Personal Information
- Any and all owner data collected by Vote HOA Now in the context of providing e-voting administration services to the Association shall not be used for any other purposes during or after the term of the e-voting agreement.
- Owner data obtained by Vote HOA Now shall be collected, used and disclosed, as well as processed, handled, stored and destroyed in accordance with applicable privacy laws or such legislation as may be applicable from time to time.
- Vote HOA Now will take all reasonable precautions to prevent owner data from being accessible by any unauthorized person. Owner data is thus protected by appropriate physical, organizational and technical security safeguards, to prevent unauthorized use, disclosure or dissemination of such information. Please see FAQ for Privacy Breach policy.
Security Features
- Transport Layer Security (TLS) – TLS is used to encrypt the connection between the voters’ web browser and the voting site
- Authentication – each voter's internet address along with the date/time they voted is recorded; the system also prevents voters from casting multiple votes for the same ballot initiative
- Application Security – the Vote HOA Now software application is hosted in Databank, a SSAE 16 SOC 1 Type II certified data center, in the tier level 4 private cloud datacenter – guaranteeing 99.99% uptime; the infrastructure, with 24/7 surveillance, is secured and managed by highly trained and certified engineers and requires a badge and biometric security to access